Effective Date: 08/11/2024
Introduction
This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, website, or SMS program. By using our services or opting into our text messaging program, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of information:
Contact information such as name, phone number, and email address.
Information voluntarily provided by users through web forms, chat, or SMS opt-ins.
Communication data including messages sent to or from our services.
Usage data such as IP addresses, browser type, and interaction with our website or application.
How We Use Your Information
Your information may be used to:
Provide and manage requested services.
Send you information, alerts, or updates related to your account or inquiries.
Deliver SMS notifications, promotions, and service updates (if you’ve opted in).
Improve customer service, communication, and overall user experience.
Maintain compliance with legal, regulatory, and security obligations.
How We Share Your Information
Information sharing to subcontractors in support services, such as customer service or technical support, may occur where necessary to perform these services on our behalf.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We use commercially reasonable safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or mobile networks can be guaranteed to be completely secure.
Your Rights
You may request to access, correct, or delete your personal data at any time by contacting our support team. You may also opt out of SMS messages at any time by replying “STOP” to any message received.
Cookies and Tracking
We may use cookies and similar technologies to improve website functionality and user experience. You can modify your browser settings to disable cookies if desired.
SMS Messaging and Consent
By opting into our SMS program, you consent to receive recurring text messages related to updates, promotions, and service information. Message and data rates may apply. Message frequency varies. You can opt out anytime by texting “STOP” to the shortcode or sender number.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.
Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: [email protected]
Phone: 512-635-9847
Required SMS Compliance Statement
“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”